This is a full-time Customer Service Agent role based in Sofia, with flexibility for remote work. As a Customer Service Agent at DECATHLON Bulgaria, you will be responsible for providing exceptional customer support, ensuring customer satisfaction and a positive customer experience. Your day-to-day tasks will include active communication by phone - incoming and outgoing calls regarding customer inquiries, providing the best possible service to our customers, and resolving any issues by email/chat and internal customer query processing systems. This is a hybrid role where you will primarily work from our office in Sofia, but some work-from-home is allowed.
Qualifications
- Strong customer service and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work well under pressure and handle customer complaints
- Knowledge of customer service principles and practices
- Experience in a customer-facing role
- Attention to detail and accuracy
- Good computer and typing skills
- Fluency in both written and spoken Bulgarian and English
- Knowledge of sports or outdoor activities is a plus
- Previous experience in a similar role is a plus
We will take care of you
- Full time
- Flexible working hours
- Hybrid setting
- Working location Sofia, Bulgaria. Decathlon Vitosha store.
- Monthly meetings with your leader regarding your career development in the company
- 200 BGN monthly food vouchers
- Monthly bonus up to 10% of the gross salary
- Free supplementary health insurance luxury
- Free sport card
- Profit through share ownership
- Discount at Decathlon
- Free parking
How to apply
- Introduce yourself in the most suitable way for you - you have the creative freedom to do it through a video (up to 1 minute), CV, or presentation.
